What are your Terms and Conditions?
Visit our Terms and Conditions page here.
Miscellaneous
What are your hours?
Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday. You can book […]
How many cleaners do you send?
For one, two and three bedroom homes, we send a single cleaner. For large home with four bedrooms or more, […]
Services We Do Not Provide
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, […]
Why do I need to book the cleaning service based on the actual size of my house?
It is important to book the cleaning service that matches the actual size and needs of your home. This ensures […]
My house is undergoing renovations, but I only need a standard cleaning service. Why do I need to book a post-construction clean?
During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to […]
Do you offer long-term contracts for cleaning services?
At Oak Hill Clean, we prioritize flexibility and transparency for our Nashville cleaning services. We do not engage in long-term contracts. […]
Do I need to be home during the cleaning?
Not at all. Many of our customers provide us with a key or door code. Your home is always treated […]
What if I need to cancel or reschedule?
No worries! You can either email us at [email protected] or call/text us at 629-253-2200 and we will take care of everything. […]