Why do I need to book the cleaning service based on the actual size of my house?
It is important to book the cleaning service that matches the actual size and needs of your home. This ensures […]
FAQ
My house is undergoing renovations, but I only need a standard cleaning service. Why do I need to book a post-construction clean?
During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is essential to […]
Do you offer long-term contracts for cleaning services?
At Oak Hill Clean, we prioritize flexibility and transparency for our Nashville cleaning services. We do not engage in long-term contracts. […]
What if something goes wrong during my appointment?
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take […]
Do your crew members go through criminal background checks?
Yes, they do. We require a criminal record check on all of our applicants as the last step in our […]
How is my billing information kept safe and secure?
The majority of our bookings are made online, so we take securing your billing information very, very seriously. Our booking page is […]
What is your refund policy?
If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make […]
What home concierge services do you offer?
Out of town and want to come home to a fridge fully stocked by someone you trust? Need someone to […]
Can I book organizing help by the hour?
Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling […]
Can I trust my cleaning professional?
All of our team members are interviewed by the owners and pass a criminal record check. We believe our team […]